Contact Centre Adviser - Energy Services Team (with Debt Advice Training Pathway) - 2 posts

Salary: £25,902.00.

Hours: 37 hrs

Location: Leyland

Other benefits include 8% pension, salary sacrifice for pension, 21 days leave, 8 bank holidays, birthday leave, additional long service leave after 4 years service, full Christmas Closedown (extra days leave to cover this), Free parking, Tea and Coffee provided, Blue Lights discount access.

Are you passionate about helping people stay warm, stay informed and stay out of debt? Would you thrive in a supportive team that helps people facing fuel poverty? If so, this could be the role for you. We are looking for a Contact Centre Adviser to join our Energy Services Team, delivering Tier One energy advice to people across our region. This team is the first point of contact for people seeking information, advice and support around their energy use, bills and rights.

If you are friendly, reliable and eager to learn, we’ll give you all the training and support you need to thrive. You’ll begin by providing Tier One energy advice across multiple channels – phone, webchat, and email – and then have the opportunity to receive training in Tier Two energy casework, with a structured route into debt advice training over time.

You’ll be working in a team that provides local and regional energy and welfare support to individuals who are vulnerable or disadvantaged, many of whom are at risk of fuel poverty or facing wider financial insecurity. Your role will include: Helping clients understand their energy rights, billing and metering issues, and how to reduce their usage, supporting people with fuel vouchers, Warm Home Discount schemes, energy supplier complaints, and grants, triaging cases where clients may also need money, benefits or debt advice – and signposting or referring them appropriately, building your knowledge through training to progress to Tier Two energy support.

Beginning a development pathway in debt advice, which will include shadowing, supported learning, and optional qualification routes if desired

To apply email esylvester@calw.org.uk with your CV and covering letter stating how your current skill set fits this role.

Interview Dates: 22nd & 23rd July 2025