Help Through Hardship Adviser

Help Through Hardship Adviser

1 x FT (37 hrs per week, part time hours are also considered)

Hybrid working or Home-based

We provide free, confidential, and independent advice to help people overcome their problems. We are a voice for our clients and consumers on the issues that matter to them. Join our dedicated Advice Team, providing specialist advice in a very busy working environment. This is an exciting opportunity for an experienced adviser to:

· To assist and support England and Wales clients in delivering a Help Through hardship phone service for people struggling to afford the basics

· Deliver practical, tailored, income maximisation advice to help clients address their underlying causes of hardship

· Where appropriate issue a food bank voucher

· Identify wider needs (debt, immigration or housing, for example), signposting to onward specialist support

· Achieve the aim of maximising a client’s position so they no longer need food bank support Benefits

· 7% pension contribution.

· Holiday: 24 days pa plus Bank Holidays.

· Christmas closure: Up to 4 additional paid days during the festive period.

· Long service: increase by one day for each year of service during your first five years.

· Death in Service insurance, EAP Scheme and Cycle Scheme

· Variety of learning and development options.

· Family Flexible policies including job sharing.