Advice Service Supervisor Plus

The primary responsibility of this role is to oversee the advice service, providing guidance and assistance to advisers and caseworkers in delivering favourable advice outcomes to individuals within the local community. Additionally, the role involves conducting quality assurance procedures, including case evaluations, to uphold the standard of advice provided. You will also provide line management to project staff.

You will work across each of the Citizens Advice East Berkshire offices and other locations as required to meet service demands. This position frequently involves offering support to individuals facing significant mental health challenges and distress. Collaboration with professional and voluntary sector partners is integral to the role, as is working alongside a dedicated and experienced team. A DBS check is required for this role.