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Volunteering with Citizens Advice

At Citizens Advice, we have 21,300 highly trained volunteers who are invaluable to delivering our service, which helped 2.7 million people face to face, over the phone, by email and web chat in 2018-19.

Volunteer with us

Citizens Advice has a huge range of ways to get involved, either with local Citizens Advice or Witness Service. 

Local Citizens Advice

Volunteering opportunities with local Citizens Advice include giving information and advice to clients, fundraising, admin, media, trusteeship and more!

Find out more about Citizens Advice volunteering opportunities and trustee roles.

To apply, search for your local Citizens Advice below, this will show you the volunteering opportunities available locally. Complete the short form and your local Citizens Advice will then get in touch with you to discuss options.


Witness Service

Our Witness Service volunteers support witnesses in court by giving information about the court process, giving support before the trial and on the day.

Find out more about Witness Service volunteer roles and to apply.


Take our quiz

Why not have a go at our short quiz to find out which area of volunteering in local Citizens Advice or Witness Service you might be interested in?

Volunteering and inclusion

Citizens Advice volunteers come from a range of backgrounds, and volunteer with us for different reasons. Our volunteer roles are varied, challenging and rewarding and our volunteers really enjoy being able to make a valuable contribution and a positive impact on people’s lives.

We welcome volunteers from all backgrounds, including Black Asian Minority Ethnic (BAME) volunteers, disabled volunteers, volunteers with physical and mental health conditions, LGBT+ and non-binary volunteers, to join our service. 

Read about the experiences of some of our local Citizens Advice disabled volunteers.


More information about volunteering 

Student Volunteering Week

This week is Student Volunteering Week 2020, and across the Citizens Advice network student volunteers play a vital role. Read about the experiences of an Open University student who volunteers with local Citizens Advice, and the experiences of a student volunteering in the Witness Service .

You could also look at our frequently asked questions to find more information about training, time commitment, volunteering if you receive state benefits and so on.

To find out more about the value of volunteering to individuals, communities and society have a look at our short report.

Why volunteer with us?

Hear from our volunteers.

Joanne's story - administrative volunteer

Malcolm's story - Witness Service court volunteer

Ryann's story - volunteer adviser

Hear more from some of our local Citizens Advice and Witness Service volunteers.