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Volunteers needed as Adviceline telephone assessors

Do you have good listening skills and a few hours a week to spare?

Would you be willing to be trained to answer the telephone to callers and listen sensitively whilst they explain their problem? Would you like to gain skills in identifying key information, assessing the options and taking action when appropriate?

If so, we are recruiting people to join our national telephone service Adviceline and train as telephone assessors. You will become part of an internationally recognised organisation and given all the support and encouragement you need. And, best of all, you’ll be helping hundreds of callers get the help and support they need.

About our telephone assessor role

What's involved in being a telephone assessor.

Volunteer as a telephone assessor in England

Volunteer via your local Citizens Advice to be part of our Adviceline England telephone service.

Volunteer as a telephone assessor in Wales

In Wales, we recruit volunteers centrally to be part of our Adviceline Cymru telephone service.