Skip to content Skip to footer

Why volunteer with Citizens Advice?

It’s great that you're considering volunteering with Citizens Advice. If you've come to this page you're probably wondering what we can offer you and what you'd like to do.

All sorts of people volunteer with us for many different reasons, but one thing that our volunteers tell us is that volunteering with their local Citizens Advice is enjoyable, rewarding, challenging and varied.

Voices of our volunteers

More of our volunteer stars

“Volunteering for the Witness Service is hugely rewarding on so many levels. Witnesses and victims are vulnerable, some more than others,  everyone giving evidence is nervous so supporting them through the ordeal of appearing at a trial is a vital service. Bereaved families are also helped, guided and cared for while attending Court.  This combined with interacting between the Court officials, Barristers and the Police and working as part of a very busy, friendly, professional team is the most worthwhile job I have ever done”.  Liz - Central Criminal Court

“I saw volunteering with Citizens Advice as a great way of getting more involved in my local community. It’s  a two-way street; Citizens Advice provides great experience in developing your understanding of prominent political issues at both local and national levels”. Mel - Citizens Advice Hackney

"I enjoy volunteering as it gives me a feeling of satisfaction.The feeling that you have supported and helped the Victim or Witness deal with their experience at Court is immense". Alison  - Maidstone

“I’ve been able to do so many new things; I’ve even had a report published. I’ve been able to gain valuable workplace skills and learn about an evolving office environment.I didn’t realise the range of issues that Citizens Advice help the general public, the extensive amount of advice on offer is really quite remarkable and whatever you are doing at Citizens Advice is making a positive impact on someone’s life”. Grant  - Citizens Advice, Coventry

“I love the fact that Citizens Advice encourages us, not only to develop our own abilities, but also to review what we do, how we do it, and how we can improve it. This creates an environment that encourages and supports change, which can only enhance the skills of our volunteers and the service our clients receive”. Michele - Citizens Advice, Merton and Lambeth

“Volunteering at Citizens Advice gives you the opportunity to gain wider social knowledge & valuable people skills.I volunteered to give, but realised I actually gained”. Lauren - Citizens Advice, Melton Mowbray

“Bringing out the best in yourself by helping someone through what may be the most difficult day in their life: the reward is greater than any payment”. Peter - Caernarfon

“Being part of a process that provides help in this way really does give me a sense of achievement because I feel I have made a difference to someone’s life. It really is an uplifting and moving time because it always reminds me of how alone I felt trying to sort my own problems out, with no help from anyone and, at times, wanting to give up. I really am proud to be a volunteer here and proud of my achievements. No one should ever feel alone and with the volunteers here at Citizens Advice providing assistance in so many ways, it demonstrates our commitment to helping as many people as we can”. Tessa - Citizens Advice, Merton and Lambeth

"Volunteering for the Witness Service came at a time when my life had reached an all-time low. I received amazing support/training and encouragement from my Line Manager as well as other volunteers, and have made some friends along the way. My confidence has grown and I love meeting new people every time I go to work and knowing I'm helping someone through an ordeal". Anne - Bournemouth Crown Court

Your next step?

Could you join us? Search for volunteering opportunities with us.