Letter to cancel a service arranged online, over the phone or by mail order

Mae'r cyngor hwn yn berthnasol i Cymru. Gweler cyngor ar gyfer Gweler cyngor ar gyfer Lloegr, Gweler cyngor ar gyfer Gogledd Iwerddon, Gweler cyngor ar gyfer Yr Alban

Use this letter template to cancel a service that you agreed or paid for online, over the phone or by mail order. You can do this during the 14 day ‘cooling off’ period.

It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

Before you use this template, make sure you read our advice on cancelling a service you've arranged or cancelling a gym membership.

Sam Hoolin

8 Park Avenue
Arlton
AL1 4CA

01632 960001

sam123@mail.com

Giltham Traders

24 Station Road
Giltham
GT16 3LP

12 July 2024

Reference number: 2625200LS

To whom it may concern,

Re: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

I recently entered into a contract to buy the following service:

A SuperSaver mobile phone contract with 250 minutes and 500 texts per month.

Under the above Regulations, I would like to cancel the contract.

Yours faithfully,

Sam Hoolin

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

Help us improve our website

Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.