Letter to cancel goods or services bought at home or in a public place

Mae'r cyngor hwn yn berthnasol i Cymru. Gweler cyngor ar gyfer Gweler cyngor ar gyfer Lloegr, Gweler cyngor ar gyfer Gogledd Iwerddon, Gweler cyngor ar gyfer Yr Alban

Use this letter template to cancel an agreement you made to buy something when you were at home (yours or someone else’s), at your workplace, in a public place or at a trade show. You can do this during the 14 day ‘cooling off’ period.

It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

Before you use this template, make sure you read our advice on changing your mind about something you've bought or cancelling a service you've arranged.

Sam Hoolin

8 Park Avenue

01632 960001


Giltham Traders

24 Station Road
GT16 3LP

12 July 2024

To whom it may concern,

Re: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

On 14 January 2022 I entered into the following contract with your representative at my home:

To trim the hedge in the front garden and cut the grass every month for a year.

I have now decided that I do not wish to proceed with the contract.

Under the above Regulations, I have 14 days from receiving the cancellation notice to cancel the contract.

I am therefore giving notice that I want to exercise this right to cancel my contract with you.

Please confirm within 7 days of receiving this letter that the contract has been cancelled.

Yours faithfully,

Sam Hoolin

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

Help us improve our website

Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.