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Letter to cancel goods or services bought at home or in a public place

This advice applies to Scotland

Use this letter template to cancel an agreement you made to buy something when you were at home (yours or someone else’s), at your workplace, in a public place or at a trade show. You can do this during the 14 day ‘cooling off’ period.

It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

Before you use this template, make sure you read our advice on changing your mind about something you've bought or cancelling a service you've arranged.

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