Letter to cancel a service arranged online, over the phone or by mail order
Use this letter template to cancel a service that you agreed or paid for online, over the phone or by mail order. You can do this during the 14 day ‘cooling off’ period.
It should help the trader understand your point of view and their legal obligation to sort out the problem.
You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.
8 Park Avenue
24 Station Road
4 December 2023
Reference number: 2625200LS
To whom it may concern,
Re: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
I recently entered into a contract to buy the following service:
A SuperSaver mobile phone contract with 250 minutes and 500 texts per month.
Under the above Regulations, I would like to cancel the contract.
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.
If you’re in Northern Ireland, contact Consumerline.
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