Citizens Advice responds to the Spending Review
26 Mehefin 2013
Citizens Advice respond to George Osbornes 2013 Spending Review
Consumer advice for Dwell customers as store collapses
21 Mehefin 2013
Citizens Advice has released advice for customers of furniture store Dwell after it ceased trading today.
Energy firms should simplify tariffs now
20 Mehefin 2013
Benefit sanctions cause hardship, moving jobseekers away from the job market
18 Mehefin 2013
Gillain Guy responds to a Public Accounts Committee report on change in jobcentres.
Consumers need trustworthy banks that deliver the services they need
18 Mehefin 2013
Banks need to abandon self-serving cultures and focus on providing competitive banking services for all, says Citizens Advice as the Parliamentary Commission on Banking Standards publishes its final report.
Ban on cold calling by financial services will help protect consumers
18 Mehefin 2013
Citizens Advice has re-iterated its call for financial services to be banned from cold calling as the Information Commission fines two firms for nuisance calls.
Three times as many people seek online help about bailiffs
17 Mehefin 2013
New Consumer Rights Bill should give regulators power to “name and shame” dodgy businesses
12 Mehefin 2013
Gillian Guy, Chief Executive of national charity Citizens Advice, today welcomes draft legislation to simplify consumer regulations, but warns that more powers for customers are needed to tackle businesses who treat people unfairly.
Lloyds' failure to address PPI pandemic compounds mistrust in banks
11 Mehefin 2013
Consumers could be thousands of pounds out of pocket – and even more distrustful of banks - due to Lloyds rejecting PPI claims first time says Citizens Advice.
Universities ban payday lenders from campus
10 Mehefin 2013
Claims firm checker will help people avoid unscrupulous companies
7 Mehefin 2013
More can be done to protect consumers from claims management companies says Citizens Advice as the Ministry of Justice launches an online tool for consumers to check if claims firms are subject to investigation.
Unintended consequences of criminal legal aid cuts could harm innocent people
4 Mehefin 2013
Gillian Guy, Chief Executive of national charity Citizens Advice, today warns that innocent people could be “the real losers” from proposed reforms to criminal legal aid.
Volunteers keep calm and carry on joining during recession
3 Mehefin 2013
Record numbers of volunteers at Citizens Advice Bureau have contributed over £100 million worth of time
Citizens Advice calls for firm action against irresponsible payday lenders
30 Mai 2013
Citizens Advice is calling on the Office of Fair Trading to ban payday lenders who are harming consumers with irresponsible lending. Today, the Public Accounts Committee releases their report ‘Regulating Consumer Credit’, which also calls for strong action against irresponsible lenders.
Concerns over council tax reforms mount
23 Mai 2013
Record SSE profits come at customers’ expense
22 Mai 2013
As SSE announces profits of 30% from retail customers, Citizens Advice warns that high profits are bad news for consumers
Citizens Advice welcomes new legal ruling on WCA
22 Mai 2013
Our comment on the announcement that two people with mental health problems have won a legal challenge against government tests for sickness benefit.
HMRC must tackle tax credit errors
22 Mai 2013
Our response to a report from a Public Accounts Committee (PAC) investigation of HMRC's performance in cutting the level of fraud and error in the tax credit system.