Letter to complain about energy mis-selling
If you're having problems about how you were sold gas or electricity and you're not getting your issue dealt with, you can put your complaint in writing and request a resolution to the problem. You can contact your old or new supplier. If you're not happy and the contract was signed 14 days ago, you can get the contract cancelled with your new supplier.
This is an example letter and may not suit your specific situation.
If you need more detailed advice or guidance, contact the Citizens Advice Consumer Helpline.
Example letter
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
11 January 2023
British Power
24 Station Road
Giltham
GT16 3LP
Type of supply: Dual fuel
Account number: A632145
Reference number: JH556612
To whom it may concern,
Re: Mis-selling complaint
I am writing about an energy contract that I feel I have been mis-sold.
In my opinion, I was mis-sold the contract because: I was told the tariff price was cheaper than our current suppliers but this isn’t the case. I agreed to the contract on 10 June and found this out a week later.
Please reply in writing within 10 working days.
Thank you.
Yours faithfully,
Sam Hoolin