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Get advice about health services

This advice applies to England

You can get advice about health conditions and treatments on the NHS website.

There are independent organisations that can help you:

  • get advice about health and social care services
  • make a complaint about a health or social care service

Getting advice about mental health

Mind (National Association for Mental Health)
2 Redman Place
London
E20 1JQ

Helpline: 0300 123 3393,
Monday to Friday, 9am to 6pm
Legal Advice Service: 0300 466 6463
Telephone (general enquiries): 020 8519 2122

Email (helpline): info@mind.org.uk
Email (legal advice service): legal@mind.org.uk
Email (general enquiries): contact@mind.org.uk
Website: www.mind.org.uk

Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 030 numbers.

Mind is a mental health charity that provides advice on:

  • managing your mental health
  • where to get help
  • medication
  • the law about mental health

YoungMinds
Suite 11
Baden Place
Crosby Row
London
SE1 1YW

Free text line for young people: Text ‘YM’ to 85258
Parents Helpline: 0808 802 5544, 9.30am to 4pm Monday to Friday

Tel: 020 7089 5050
Fax: 020 7407 8887
Email (Parents Helpline): parents@youngminds.org.uk
Email (general enquiries): ymenquiries@youngminds.org.uk
Website: www.youngminds.org.uk

Calls are free from mobiles and landlines.

YoungMinds is a mental health charity that helps children, young people and their parents.

Complaining about a health service

If you have a problem with an NHS service you should complain directly to them. You can find out how to make a complaint or give feedback on the NHS website.

You can get help making your complaint about an NHS service from Healthwatch - they’re an independent organisation not run by the NHS. You can find your local Healthwatch team on the Healthwatch website.

You can also tell the Care Quality Commission (CQC) about your concern with any care or health service. The CQC can inspect health services and make them improve. They can’t help you directly with your problem - for example, they can’t help you get compensation. The CQC is an independent organisation not run by the NHS.

Care Quality Commission (England)
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Telelphone: 0300 061 6161
Textpone Relay UK: 18001 03000 616161
Monday to Friday, 8.30am to 5.30pm
Excluding bank holidays

E-mail: enquiries@cqc.org.uk
Website: www.cqc.org.uk

Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 030 numbers.

Raising a concern about your employer

If you’re a member of staff at a care service you can report a concern on the CQC website.

Complaining about social care for older or vulnerable people

Age UK

Tavis House
1-6 Tavistock Square
London
WC1H 9NA

Email: Use the contact form on their website
Twitter: @age_uk
Website: www.ageuk.org.uk

Adviceline: 0800 169 6565
Every day, 8am to 7pm.

Calls are free from mobiles and landlines.

Age UK can give advice about adult social care options and complaints.

Hourglass
Office 8, Unit 5, Stour Valley Business Centre
Brundon Lane, Sudbury
Suffolk
CO10 7GB

Telephone free: 0808 808 8141
Textphone free 078 6005 2906
Monday to Friday, 9am to 5pm

Email: enquiries@wearehourglass.org
Website: www.wearehourglass.org

Calls are free from mobiles and landlines.

Hourglass is an organisation that can help if an older person is being abused or neglected while in care.

Disability Rights UK
Plexal
14 East Bay Lane
Here East
Queen Elizabeth Olympic Park
Stratford
London
E20 3BS

Telephone: 0330 995 0400
Monday to Friday, 10am to 4pm

Disabled Students Helpline: 0330 995 0414
Tuesday and Thursday, 11am to 1pm
Email: enquiries@disabilityrightsuk.org 
Email: students@disabilityrightsuk.org 
Website: www.disabilityrightsuk.org

Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 03 numbers.

Disability Rights UK can help you make a complaint about social care provided by your local council.

Care Quality Commission (England)
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Telelphone: 0300 061 6161
Textpone Relay UK: 18001 03000 616161
Monday to Friday, 8.30am to 5.30pm
Excluding bank holidays

E-mail: enquiries@cqc.org.uk
Website: www.cqc.org.uk

Your call is likely to be free of charge if you have a phone deal that includes free calls to landlines - find out more about calling 030 numbers.

You can tell the Care Quality Commission (CQC) about your concern with any care or health service. The CQC can inspect health services and make them improve. They can’t help you directly with your problem - for example, they can’t help you get compensation. The CQC is an independent organisation.

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