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Advice Session Supervisor

Position: Advice Session Supervisor

Location: Dereham, Norfolk

Closing date: 27 October 2017

Role details

Job title: Advice Session Supervisor

Location: Dereham, Norfolk

Salary: £ 20,471 fte (£13,278 actual)

London allowance: No

Salary pro rata: Yes

Hours per week: 24

Type of contract: Permanent

Closing date for applications: 2017-10-27

Interview date: 2017-11-07

How to apply: manager@midnorfolkcab.org.uk

We are seeking an Advice Session Supervisor to join our friendly team. You will be responsible for assisting with the QAA and the supervision of generalist advice sessions.

Computer literacy and the ability to work in an organised and methodical way paying attention to detail is essential, as is an overall commitment to quality and the ability to be self managing.

You will need a thorough knowledge of advice work ideally in a role supporting others in the provision of advice. Recent staff supervision is desirable, alongside an understanding of the support, development, motivation and performance of others towards a minimum standard. The role is highly interactive and requires someone who enjoys teamwork and has excellent interpersonal skills.

You must be committed to the aims and principles of the Citizens Advice service and able to work strictly within membership/audit guidelines.

Application packs available from:

Citizens Advice Mid Norfolk

Email manager@midnorfolkcab.org.uk

Telephone 01362 692546

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.