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Advice Session Supervisor

Position: Advice Session Supervisor

Location: Shropshire

Closing date: 27 October 2017

Role details

Advice Session Supervisor

Citizens Advice Shropshire

Hours:  24 hours a week – see job pack for details.

Salary:  Scale 5/6 £20,661 - £24,964 pa full time equivalent depending upon experience + 6% pension contribution.

Citizens Advice Shropshire (CAS) is a busy, progressive and dynamic service in a large rural county.  CAS is made up of three district offices, various Outreach and Specialist Casework Services; all working together to make a positive difference in the lives of our clients.

 The advice session supervisor role involves supervising a team including volunteer advisers/assessors, paid and volunteer admin/receptionists during advice sessions following our practices and procedures.  Also, there are other appropriate tasks which need to be done when not required to supervise a session.  We are looking for commitment, enthusiasm, flexibility and good time management skills.

It will be desirable for the applicant to have previous experience of managing a team of volunteers as well as working in an advice setting.

The successful applicant would be allocated to a base office but must be able to meet the travel requirements of the post and be able to work flexibly over three sites (Shrewsbury, Ludlow and Oswestry).

Further details and application form (no CVs) are available from our website:

Or upon request via email from

or by post (please include large SAE)

Jackie Jeffrey, Chief Executive Officer, Citizens Advice Shropshire,

Fletcher House, 15 College Hill, Shrewsbury SY1 1LY

Closing Date:            12 Noon Friday 27th October 2017  

Interviews:    Week Commencing Monday 6th November 2017

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.