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Our campaigns

Citizens Advice helped 2.7 million people last year. There were also 43 million visits to our online advice pages.

We use this unparalleled evidence from the people we help to try and fix the underlying causes of people's problems.

We’re also the statutory consumer watchdog for the energy and post industries, meaning we advocate on behalf of consumers in these markets.

Debt and high-cost credit

Citizens Advice is calling for changes to the regulation of credit card and high-cost credit markets to help stop people getting into a debt spiral.

Universal credit

We want the government to change the way Universal Credit is delivered so it helps the people who need it.

Smart meters

We’re calling on the government to extend the smart meter rollout to 2023, and provide updated information on cost.

Council Tax protocol

Council tax arrears is now the largest debt issue seen by local Citizens Advice. That’s why we’re encouraging councils to sign up to the Council Tax Protocol.

Mental health

Citizens Advice is calling on government​ ​to fund​ ​a​ ​pilot​ ​of​ ​integrated advice in health settings to improve recovery rates and stop mental health problems from getting worse.

National Consumer Week

Learn about the most recent National Consumer Week campaign. We want to make sure people know what they're signing up for online and what they can do if something goes wrong.

All current campaigns

Find out about all the issues we're working on.

Campaign successes

Find out what successes we've had in the past.

Briefings for MPs

Get information on bills and debates, and find out how working with us can help your constituents.