If you've been refused a Blue Badge
If you’ve been refused a Blue Badge, you can ask for the decision to be reviewed.
It's worth doing this if you can't walk more than 80 metres - about the length of 7 double decker buses, or if you can't use a parking meter because of problems with your arms.
If you already have a Blue Badge and have been refused a renewal, if it's still valid you can use it until you get the result of your review.
If you’ve had your badge taken away
You can follow these steps to ask for it back - for example, if it’s been taken away because you've misused it or because you’ve moved from DLA to PIP and no longer automatically qualify for a Blue Badge.
Respond to your decision letter
You can ask for a review by writing to the Blue Badge Unit.
You can get help with writing your response from your nearest Citizens Advice.
Blue Badge Unit
PO Box 64
Phone: 0300 200 7818
Fax: 028 6634 3730
What to write
Your letter will explain why your application was rejected.
Write back, asking for a review of the decision.
Explain why the reasons listed on your letter are wrong, in as much detail as you can.
Include any details you might have missed the first time. For example, if you have mobility problems, explain why using parking meters is painful or why it’s difficult for you to walk very far to get from your car to a shop.
Include scans, copies or photographs of any evidence you have, for example:
- a letter from your doctor, physiotherapist or another medical expert
- proof of your address, such as energy or council tax bills - if your local authority don’t think you really live in the area
- proof of your identity with your picture on it, such as a passport - if your council doesn’t believe you’re the person you say you are
If your application was rejected because you’ve misused a badge
It’s still worth asking for a review if you broke the rules because of a situation out of your control. Explain what happened in as much detail as you can.
Make a complaint
You can make a complaint if the Blue Badge Team refuse to review their decision, or if you’re unhappy with the way your application has been dealt with.
Write to them, explaining why you're unhappy. Include any relevant information about your application, for example the dates of your letters if you feel like the process has taken too long.
Contact the ombudsman
If you’re not happy with the response to your complaint, you can phone or write to the Northern Ireland Ombudsman.
They’ll take another look at your application, and decide whether the Blue Badge Unit made the wrong decision.
Northern Ireland Ombudsman
33 Wellington Place
Phone: Freephone: 0800 343 424 / Switchboard: 028 9023 3821
Text number: 028 9089 7789
Monday to Friday, 9am to 5pm