Switching gas or electricity supplier – top tips
Switching to a new gas or electricity supplier is fairly straightforward, but people can get caught out.
Follow these top tips to ensure your transfer to a new supplier goes smoothly.
Before you switch
Avoid a large final bill from your current supplier
Check your latest bill against your current meter reading. If you pay by monthly direct debit and have estimated bills, there is a risk your bills might have been under-estimated.
Use a gas and electricity price comparison website
This will save time when comparing the prices offered by different suppliers. By using the information about how much energy you have used over the previous 12 months, which must now be provided on every bill, it is likely to produce the most accurate estimate of your future costs.
You can find electricity and gas comparison tables on the Consumer Council Website.
Enirgy provides a price comparison calculator to see if you can reduce your electricity bill.
Price isn’t the only thing to take into account
Service standards, types of contract and customer satisfaction scores are all important too.
How to switch
Tell the suppliers about the switch
Tell both the new supplier and your current supplier that you want to switch.
Make a note of the contact number for both companies
This will save you time if you have any queries or problems during the process.
Read the conditions of your new agreement
Make sure you are clear about any conditions of your new agreement, such as what you can do if you change your mind about switching or any fixed period where you are ‘locked in’ to your contract.
If a salesperson visits your home
Never sign anything on your doorstep
Even if the salesperson says it is not a contract or an agreement. Don’t feel pressured to agree to anything on your doorstep.
Salespeople are not allowed to tell you that their offer will be withdrawn if you don’t agree straight away.
Make sure you get all the information you are entitled to by law
You should always get the following information:
- a copy of the contract
- information on the price
- the salesperson’s name and ID number
- details of how to make a complaint.
There's a cooling-off period when you can change your mind
You can change your mind about switching within 14 days.
- How to compare the prices offered by different energy companies
- A guide on the steps you need to take to switch energy suppliers
- Help understanding the different types of energy supply contracts on offer