Skip to navigation Skip to content Skip to footer

Problems switching energy suppliers

Switching to a new energy supplier is generally simple but problems sometimes occur. This section will help you sort out switching problems.

Finding out who your gas or electricity supplier is

Finding out who can connect your home to the gas or electricity network.

The energy company won’t supply you without financial security

Your rights and options if your energy supplier insists on suitable financial security, such as a guarantor or deposit, before it agrees to supply you.

You can’t switch energy supplier because of a debt

What you can do if you owe money to your current gas or electricity supplier but want to switch to another energy supplier.

Can tenants switch energy supplier?

Tenants' rights and options if you want to switch gas or electricity supplier.

Changing your mind about switching

Your rights and options if you change your mind after choosing a new gas or electricity supplier.