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Protecting your personal and financial information from scams

Reporting a problem to Trading Standards

Trading Standards deal with complex consumer problems and potential criminal activities.

If you want to report a problem to Trading Standards, you should contact the Citizens Advice consumer service, who share information reported to them with Trading Standards.

If you keep your personal and financial information safe, you will reduce the chances of scammers stealing your personal identity to steal money.

This page gives you tips on how to protect your personal and financial information to make sure that it doesn't fall into the wrong hands.

Top tips

Your bank or the police will never:

  • ask for your PIN
  • ask you to withdraw money to hand over to them or transfer money to another account, even if they say it is in your name
  • come to your home to collect your cash, payment card or cheque book.

Protect your financial information

Protect your financial information to reduce the chance of fraud:

  • never give your bank account details to someone you don't know
  • keep important personal documents, plastic cards and chequebooks in a safe and secure place
  • try to memorise passwords and PIN numbers. If you must write them down keep them in a secure place separate from your other financial documents
  • don’t give out any personal information, such as bank and credit card details, or copies of document such as your passport or driving licence, unless you know who you are dealing with and why they need it
  • shred bank statements, receipts and other documents containing any financial information, such as account numbers
  • check bank and credit card statements regularly and let your bank know immediately if there are any entries you don't recognise
  • if you are expecting a bank or card statement, utility bill or other financial information, contact the supplier if you don’t receive it
  • get your post redirected straightaway if you move house
  • contact the Royal Mail Customer Enquiry Line if you think your mail is being stolen. Check whether a mail redirection order has been made in your name without your knowledge
  • never email your financial information, even if you know the person you are emailing.

Protect your personal information

  • don't give out your password or user id information to anyone
  • protect your name, address and phone number online. Only give them out if you're sure the website is genuine and you want to be contacted
  • if you're sending personal information online, make sure the website address starts https, not http.

Next steps

Other useful information

Royal Mail Customer Enquiry Line 08457 740 740

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