Get advice
Find advice online
Use the search box at the top of the page or select a topic from the menu to find advice online.
Get advice from your local Citizens Advice Bureau
If you’ve checked our online advice and need to speak to an adviser, you can:
- call Scotland’s Citizens Advice Helpline free on 0800 028 1456 - you’ll reach an interactive service which will connect you to your local Citizens Advice Bureau or one of our other advice services
- get advice from your local Citizens Advice Bureau - enter your postcode to find contact details for your nearest bureau on the Citizens Advice Scotland website.
Your local bureau might give advice by phone, email or in-person appointments.
You can check what information you should have with you when you get advice.
Tell the bureau about any language or access requirements you have and they'll do their best to accommodate them.
Getting advice in BSL
Citizens Advice Bureaux use ContactSCOTLAND-BSL. This is a free interpretation service.
You can call an interpreter at ContactSCOTLAND directly, who will then speak to the bureau adviser, and act as an intermediary for you.
More information about how the Video Relay Interpreting Service works can be found on the Contact SCOTLAND-BSL website.
Get advice on specialist topics
Citizens Advice Scotland supports advice on some specialist topics.
Find out how to get advice on:
Help to apply for Universal Credit
If you're applying for Universal Credit for the first time you can get help from an adviser.
If you want to speak to an adviser, you can:
- call our Help to Claim helpline on 0800 023 2581, Monday to Friday, 8am to 6pm
- contact us by webchat on the Citizens Advice Scotland website.
Find out more about help to claim Universal Credit.
Money advice
If you’re struggling to make your money last or are worried about how you’ll pay your bills, you can get advice from the Money Talk Team.
The adviser will check whether you:
- are getting as much income as you possibly could
- could pay out less each month.
You can find more information about how to get advice on the Money Talk Team website.
Defined contribution pensions
You can get advice from Pension Wise by phone or in person if you:
- are aged 50 or over
- have a defined contribution pension - more about defined contribution pensions on the MoneyHelper website.
It's a free and impartial government service about the different ways you can take money from your pension.
You can book a free appointment:
- online - book a Pension Wise appointment on the MoneyHelper website
- by phone - call 0800 138 3944. If you’re outside the UK you can call +44 20 3733 3495
You can also read our online advice on pensions, including the state pension.
NHS complaints in Scotland
You can contact the Patient Advice and Support Service (PASS) for advice and support on 0800 917 2127, Monday to Friday, 9am to 5pm.
Settling in Scotland
Scotland's Migration Service gives information and advice to help people settle in Scotland.
You can get advice from Scotland's Migration Service if you:
- have moved to Scotland within the past 6 months
- are an international student in your final year at a Scottish university or college who would like to stay in Scotland after graduating.
Find advice online on Scotland's Migration Service website.
If you need more support, you can book an online or phone appointment with an adviser from a Citizens Advice Bureau. Find out how to book a appointment on Scotland's Migration Service website.
Other organisations that give advice
These are some of the other organisation that give advice on:
- consumer issues - Which? and Advice Direct Scotland
- debt and money - National Debtline, StepChange, Money Helper
- employment - ACAS, unions and trade associations
- health - NHS inform
- housing - Shelter Scotland
- rights in Scotland - mygov.scot
- rights in the UK - GOV.UK
- families and children - Children 1st and Parentline Scotland, One Parent Family Scotland
- relationships - Relationships Scotland, Scottish Mediation