Find advice online
Use the search box at the top of the page or select a topic from the menu to find advice online.
Get advice from your local Citizens Advice Bureau
If you’ve checked our online advice and need to speak to an adviser, you can:
- call Scotland’s Citizens Advice Helpline free on 0800 028 1456 - you’ll reach an interactive service which will connect you to your local Citizens Advice Bureau or one of our other advice services. Please tell your adviser how you find the process.
- get advice from your local Citizens Advice Bureau - enter your postcode to find contact details for your nearest bureau on the Citizens Advice Scotland website.
Your local bureau might be giving advice by phone, email or in-person appointments.
You can check what information you should have available when you get advice.
Tell the bureau about any language or access requirements you have and they'll do their best to accommodate them.
Getting advice in BSL
Citizens Advice Bureaux use ContactSCOTLAND-BSL. This is a free interpretation service.
You can call an interpreter at ContactSCOTLAND directly, who will then speak to the bureau adviser, and act as an intermediary for you.
More information about how the Video Relay Interpreting Service works can be found on the Contact SCOTLAND-BSL website.
Get advice on specialist topics
Citizens Advice Scotland supports advice on some specialist topics.
Find out how to get advice on:
Help to apply for Universal Credit
If you're applying for Universal Credit for the first time you can get help from an adviser.
If you want to speak to an adviser, you can:
- call our Help to Claim helpline on 0800 023 2581, Monday to Friday, 8am to 6pm
- contact us by webchat on the Citizens Advice Scotland website.
If you’re struggling to make your money last or are worried about how you’ll pay your bills, you can get advice from the Money Talk Team.
The adviser will check whether you:
- are getting as much income as you possibly could
- could pay out less each month.
To get free advice from the Money Talk Team call 0800 085 7145, or contact your local Citizens Advice Bureau.
You can find more information on the Money Talk Team website.
Defined contribution pensions
You can get advice from Pension Wise, over the phone or in person, if you:
- are aged 50 or over
- have a defined contribution pension - more about defined contribution pensions on the MoneyHelper website.
It's a free and impartial government service about the different ways you can take money from your pension.
You can book a free appointment:
- online - book a Pension Wise appointment on the MoneyHelper website
- by phone - call 0800 138 3944. If you’re outside the UK you can call +44 20 3733 3495.
NHS complaints in Scotland
You can contact the Patient Advice and Support Service (PASS) for advice and support on 0800 917 2127, Monday to Friday, 9am to 5pm.
Members of the armed services, veterans and their families
Get advice from the Armed Services Advice Project (ASAP) if you're:
- serving or a veteran - in the Armed Forces, Regular or Reserve
- a member of the Merchant Navy who served in a commercial vessel in support of legally defined UK military operations
- a family member.
You can get advice about issues like housing, benefits and debt.
EU citizens who need support getting Settled Status
The EU Citizens Support Service helps EU citizens with their EU Settlement Scheme (EUSS) applications.
You might need help if you:
- still need to make an EUSS application
- find it difficult to get the evidence you need to apply
- are waiting to get the result of your application
- have difficulty accessing your online immigration status
- want family members to join you in the UK.
The deadline for applications has passed but you might be able to make a late application if you have a good reason.
Other organisations that give advice
These are some of the other organisation that give advice on:
- consumer issues - Which? and Advice Direct Scotland
- debt and money - National Debtline, StepChange, Money Helper
- employment - ACAS, unions and trade associations
- health - NHS inform
- housing - Shelter Scotland
- rights in Scotland - mygov.scot
- rights in the UK - GOV.UK
- families and children - Children 1st and Parentline Scotland, One Parent Family Scotland
- relationships - Relationships Scotland, Scottish Mediation