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Contact us about applying for Universal Credit

This advice applies to Scotland

Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or face-to-face.

Our advisers can help you:

  • work out if you can get Universal Credit

  • fill in the Universal Credit application 

  • prepare for your first Jobcentre appointment 

  • check your first payment is correct 

You can read our online advice on Universal Credit at any time.

Call our national phone line

You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:

England: 0800 144 8 444

England textphone: 18001 0800 144 8 444

Scotland: 0800 023 2581

Wales: 08000 241 220

Wales textphone: 18001 08000 241 220

Call the Wales number if you’d like to speak to a Welsh language adviser.

Ask for a translator if you need to get advice in a different language.

Talk to us online

You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8am to 6pm, Monday to Friday. It's not available on public holidays.  

In Scotland, you can talk to an adviser on Citizens Advice Scotland’s website.

Some ‘ad blocker’ software can stop chat working. If you use an ad blocker, make sure to add ‘www.cas.org.uk’ as a trusted site.

Talk to an adviser at your nearest Citizens Advice

Enter your postcode or town to get contact details and opening hours for your nearest Citizens Advice.

If you’re unhappy with the service you’ve received

You can use our complaints procedure if you want to complain about our Help to Claim service.

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