From a Citizens Advice Bureau
Citizens Advice Bureaux offer free, confidential, impartial and independent advice to the Scottish public from over 250 locations. These include high streets, community centres, doctors’ surgeries, courts and prisons.
Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone.
Advice may be given face-to-face or by phone. Most bureaux can arrange home visits and some also provide email advice. A growing number are piloting the use of text, online chat and webcams.
- Search for your local Citizens Advice Bureau to see the full range of services it provides.
What to expect from a visit to a CAB
When you arrive at the CAB we will welcome you and let you know what services we have available. These include a wide range of fact sheets and leaflets for you to browse. Please tell us about any language or access requirements you have and we will do our best to accommodate them.
Depending on your particular needs, we may make an appointment to discuss your problem further – in person, by phone or on email. Alternatively, we may provide you with information to take away, or direct you to a different organisation that is better placed to help you.
- What to bring to your Citizens Advice Bureau to help you get the most from your visit.
Advice by phone for people who live or work in Scotland is available from Citizens Advice Direct. The service is available Monday - Thursday 9am-8pm, Friday 9am-5pm and Saturday 10am-2pm. Call 0808 800 9060. This number is free from a landline and most, but not all, mobiles. Please check with your service provider.
Advice by email is available from many Citizens Advice Bureaux. Search for your local bureau and check what services they provide. Email advice is also available from Citizens Advice Direct via their website at www.citizensadvicedirect.org.uk.
Get advice about a consumer problem
If you have a consumer problem, you can get help from the Citizens Advice Consumer Service by phone on 03454 04 05 06 or by email. Find out more about the help you can get.
ContactSCOTLAND offers a free, interpreting service that enables deaf, British Sign Language (BSL) users to contact public sector services in Scotland, including Citizens Advice Bureaux. A BSL user can video call an interpreter at ContactSCOTLAND directly, who will then speak to the bureau adviser, and act as an intermediary for the deaf person. More information about how the Video Relay Interpreting Service works, can be found on the Contact SCOTLAND website at http://contactscotland-bsl.org/.
Other organisations that give advice
Here are some other ways of getting advice:
- ACAS give employment advice. Go to www.acas.org.uk
- Shelter give housing advice. Go to http://scotland.shelter.org.uk
- National Debtline give debt advice. Go to www.nationaldebtline.co.uk
- The StepChange Debt Charity gives debt advice. Go to www.stepchange.org
- The Money Advice Service gives advice about money and financial issues. Go to www.moneyadviceservice.org.uk
- Which? has a legal advice service available to some subscribers. Go to www.which.co.uk
- Your household, motor or personal insurance policy may provide a legal advice service
- If you belong to a union, professional body or trade association, you may be able to get legal advice from them.