Help with your PIP review form
Coronavirus – completing and returning your review form
At the moment, the Department for Work and Pensions (DWP) have said you don’t have to complete and return the review form – you won’t lose your PIP.
This might change – call the PIP enquiry line to check before you complete and return the form.
It’s worth completing and returning the review form if your condition got worse since your last assessment – you might get more PIP.
Personal Independence Payment (PIP) enquiry line
Telephone: 0800 121 4433
Textphone: 0800 121 4493
Monday to Friday, 8am to 6pm
Calls are free from mobiles and landlines.
The questions in the PIP review form are based on the same everyday tasks and activities that are covered by the PIP claim form, for example preparing food, mixing with other people and moving around.
You’ll have to describe how you’re now finding each task or activity. Think about if anything has changed since your last assessment and if it’s harder or easier.
What you say on the form will help the DWP understand how things have changed since your last assessment.
If nothing’s changed
You’ll need to write that things have stayed the same since your last assessment. Still describe how you’re finding each task or activity.
The DWP might need more information to help them make a decision about your PIP award. They might ask for a face-to-face assessment or for more information from your GP or healthcare professional. If you describe how nothing's changed your PIP should continue as usual until DWP makes a decision.
DWP could decide to:
keep your PIP award the same and extend the length of the award
reduce or remove the amount of your PIP award
- increase the amount of your PIP award
Section 2 is about managing treatments or monitoring your health condition. It includes questions about your treatments, therapy, operations and medication. Even if nothing's changed since your last assessment, you should still answer these questions so the DWP has an up to date record.
If there’s been a change
You’ll need to say:
- what‘s happened to cause the change
- when it happened
- how this has made things easier or harder for you
You should mention things like:
- if your condition or its symptoms have got worse or better
- if you’ve stopped or started taking any medication
- any new aids or appliances that you’ve started to use
Even if you’re finding a task or activity easier, you should still give details of any help you need, or if you need to use an aid or appliance.
If you have good days and bad days
Explain how you cope on both good days and bad and how you manage over a longer period of time (like a week). This gives the DWP a better picture of how you cope most of the time.
Make it clear:
- if you have good days and bad days
- how often you have bad days
- if you have bad days more often than not
- how your difficulties and symptoms differ on good days and bad - for example, you can't finish preparing a meal or you only use pre-chopped vegetables
It's OK to estimate your bad days but say if you are. If it's too difficult to estimate - explain why. For example, because your condition fluctuates.
If you run out of space on the form
You can use extra sheets of paper if you run out of space on the form. Make sure you:
- put your national insurance number on each sheet
- make it clear which question you’re answering - it’s a good idea to put something like 'Answer to Question 3 continued below' before you carry on with your answer
- attach any extra sheets to the form so they don’t get separated
You can also tell the DWP about anything else they should know about your health condition or disability, for example if you’re waiting for an operation or an adaptation to your home. Use question 13 on the form for this.
It’s a good idea to keep a copy of your completed form, in case you need to check what you wrote later on.
When you return the form you should also send supporting information to show how your health condition or disability affects your day to day life.
You should include copies of any of the following documents:
- a list of your prescriptions
- a copy of your care plan, if you have one
- any paperwork you’ve been given by health professionals, including reports and letters (not appointment letters)
It’s a good idea to attach any documents to the form so they don’t get separated.
You shouldn’t send:
- the original documents
- appointment letters
- copies of anything you’ve already sent to the DWP
What happens next
The DWP will write to let you know what they’ve decided. You can challenge the decision if you disagree with it.
If you say that something’s changed the DWP might:
- phone you to ask for more information
- ask you to give them more evidence to show how your condition affects you
- ask you to go to a face-to-face assessment
- ask you to complete another PIP2 form (just so they can get the information they need - you won’t have to make a new claim)
If you tell the DWP that nothing’s changed, they could still ask for more evidence or a face-to-face assessment.
Coronavirus - if you’re waiting for a medical assessment
The government has postponed all face-to-face medical assessments at the moment.
You’ll keep getting PIP until you have a medical assessment. The amount you get won’t change.
The DWP will try to assess you without seeing you face to face if either:
- you’ve already been given an assessment date
- you tell the DWP your condition has got worse
It’s important to send your medical evidence as soon as possible. The DWP will try to assess you by looking at your medical evidence and talking to you over the phone.