Outfox Energy customer service
This advice applies to Scotland. See advice for See advice for England, See advice for Wales
On this page
You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
Outfox Energy scores for October to December 2025
-
Overall rating
3.9 out of 5
-
Fewer complaints received
3 out of 5
-
Contact waiting time
4 out of 5
-
Billing and metering
4 out of 5
-
Customer commitments
5 out of 5
Outfox Energy ranked 2nd in the supplier comparison table.
|
Rank
|
Supplier
|
Overall rating
|
Fewer complaints received
|
Contact waiting time
|
Billing and metering
|
Customer commitments
|
|---|---|---|---|---|---|---|
|
1
|
Ecotricity
|
|
4 out of 5 |
4 out of 5 |
3 out of 5 |
5 out of 5 |
|
2
|
Outfox Energy
|
3.9 out of 5 |
3 out of 5 |
4 out of 5 |
4 out of 5 |
5 out of 5 |
|
3
|
Octopus Energy
|
|
4 out of 5 |
4 out of 5 |
3 out of 5 |
5 out of 5 |
Showing 5 of 3 suppliers
Scores breakdown
We give energy suppliers a score out of 5 for each category, based on various data. You can look at this data in more detail below.
Fewer complaints received
If a supplier gets a low number of complaints, we give them a higher star rating.
-
Complaints to Citizens Advice Consumer Service, the Extra Help Unit, Advice Direct Scotland, and the Energy Ombudsman
-
23.4 per 10,000 customers
Billing and metering
We measure billing accuracy by looking at how many bills are based on a meter reading, rather than an estimate.
-
Bills accuracy (smart meters)
-
95.88%
-
Bills accuracy (traditional meters)
-
99.07%
-
Smart meters working correctly
-
98.54%
Contact waiting time
How long can you expect to wait when contacting this supplier?
-
Average call centre wait time
-
1 minute 15 seconds
-
Emails responded to within 2 days
-
99.5%
-
Average Webchat response time
-
6 seconds
Customer commitments
Is the supplier a member of the Energy Switch Guarantee or the Vulnerability Commitment?
-
Customer commitments
Fuel mix
The fuel mix is the percentage of energy sources used by this supplier. Outfox Energy uses:
Fossil fuel: 43%
Nuclear: 14%
Renewable: 41%
Other: 3%
Customer service contact details for Outfox Energy
Telephone: 0800 103 2702
Email: hello@outfox.energy
Website: www.outfox.energy
Web chat: Yes
Ring backs: No
Mobile hotline: No
Minicom/text: No
SignVideo: No
Opening Hours
Monday: 8.30am-5pm
Tuesday: 8.30am-5pm
Wednesday: 8.30am-5pm
Thursday: 8.30am-5pm
Friday: 8.30am-5pm
Saturday: 9am-2pm
Sunday: Closed
Ways to contact
Web chat: Yes
Ring backs: No
Mobile hotline: No
Minicom/text: No
SignVideo: No
Payment Information
Direct debit: Yes
Cash or cheque: No
Prepayment: No