Move your gas or electricity meter

This advice applies to Scotland. See advice for See advice for England, See advice for Northern Ireland, See advice for Wales

You might be able to have your gas or electricity meter moved if you’re:

  • finding it difficult to read or access your meter

  • doing building work

Who can move your meter depends on the work that’s involved. You can’t move the meter yourself - it’s illegal.

If you can’t reach or get to your meter

You can ask your supplier to install a smart meter - smart meters automatically send meter readings to your supplier, so you don’t need to reach your meter to take readings. You don’t have to pay to have a smart meter installed, check how to get a smart meter installed.

If you have a prepayment meter

If you have a non-smart prepayment meter, your supplier can install a smart meter in prepayment mode. Check what you can do if you have problems getting to or topping up your prepayment meter.

Being on prepayment might not be safe or practical for you, check how to move from prepayment to paying by credit.

If your prepayment meter needs moving and you’re on the Priority Services Register, your energy supplier should move your meter for free. Check if you're eligible to sign up to the Priority Services Register.

Check if your energy supplier can move your meter

Contact your supplier and tell them you want to have your meter moved. They'll tell you if they can do the work. This depends on:

  • where your meter is now

  • how far you want to move it

  • the type of connector if it’s a gas meter

  • why you want to move it

They might not be able to do the work if your meter is outside or you want to move it longer distances, for example to another room. Most suppliers have information on their website about what they can and can’t do.

If they can do all the work then your supplier will give you a price for this. Prices vary, so you should also get prices from other suppliers and compare them.

Only your current supplier can move your meter. This means if you want another supplier to do it you have to switch your supply to them first. This will change your prices for gas and electricity, so check that it’s worth it overall before you switch. See our advice on getting the best deal by switching supplier.

If your energy supplier can’t move your meter

You must contact your local electricity or gas network operator to do the work. They’ll usually charge at least £400 for the work, but it could be over £1,000 - it depends on how much work needs to be done.

Find your local gas or electricity network operator using the Energy Networks Association website.

You might still need a registered electrician or gas engineer to do other work - for example, preparatory digging, fitting a meter box or reconnecting your supply inside your home. You should get a number of different quotes before choosing a registered electrician or gas engineer to do this.