This advice applies to Scotland:
Advice can vary depending on where you live.
Advice for other parts of the UK:
Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered.
Contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.
If you’re in Northern Ireland, contact Consumerline.