Letter to complain about non-delivery of goods

This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales

Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered.

Sam Hoolin

8 Park Avenue


01632 960001

Giltham Traders

24 Station Road
GT16 3LP

16 June 2024

To whom it may concern,

On 14 January 2022 I ordered the following from you:

A pair of Swift trainers.

I paid the full amount of £20 by credit card.

The reference number for my order was 13243546.

I was expecting to take delivery of the item on 19 January 2022, but at present I have still not received the goods. Failure to deliver within a reasonable time and after the agreed deadline is a breach of the Consumer Rights Act 2015.

Time is now essential. Please deliver the item as soon as possible. If you do not, I will expect a full refund.

Yours faithfully,

Sam Hoolin

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

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