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Letter to complain about a phone, TV or internet bill

This advice applies to Scotland

Use this letter template to complain to your supplier about a problem with a bill for your phone, TV or internet service.

It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

To find out more about when you should use this letter, see our advice on how to dispute a phone, internet or TV bill.

Further help

Contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form or write to them.

If you’re in Northern Ireland, contact Consumerline.

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