Letter to complain about the poor standard of a service
If you purchased goods before 1 October 2015
This letter applies to goods that you bought on or after 1 October 2015.
If you bought the goods before 1 October 2015, contact Advice Direct Scotland's consumer service or your local citizens advice bureau for advice on what to include in your letter.
Advice Direct Scotland's Consumer Service
Freephone: 0808 164 6000
You might want to use it to complain about things like:
problems with car repairs
poor service in a hotel or restaurant
badly done hair and beauty treatments
It should help the trader understand your point of view and their legal obligation to sort out the problem.
If your problem is with poor quality building work, badly done decorating or a botched home improvement use the letter to complain to a trader about poor quality work instead.
You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.