Letter to complain about the poor standard of a service
This letter applies to a service that you gave the go-ahead for on or after 1 October 2015. If you gave the go-ahead before 1 October 2015, use our letter to complain about the poor standard of a service arranged before 1 October 2015.
You might want to use it to complain about things like:
problems with car repairs
poor service in a hotel or restaurant
badly done hair and beauty treatments
It should help the trader understand your point of view and their legal obligation to sort out the problem.
If your problem is with poor quality building work, badly done decorating or a botched home improvement use the letter to complain to a trader about poor quality work instead.
You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.