Compare energy suppliers' customer service

This advice applies to Scotland. See advice for See advice for England, See advice for Wales

If you’re thinking of switching, you should check how well different energy suppliers deal with customer service.

We’ve compared the largest suppliers across 3 different categories and ranked their customer services. We’ve scored each supplier out of 5. Find out how the scores are worked out.

Scores for July to September 2023

We will publish updated scores for the following 3 months in March 2024.

Rank Supplier Fewer complaints received Contact waiting time Customer commitments Rating Overall rating
1 Shell Energy

3 out of 5

4 out of 5

5 out of 5

3.8 out of 5

More details

2 Outfox The Market

3 out of 5

3 out of 5

5 out of 5

3.3 out of 5

More details

3 Ecotricity

2 out of 5

4 out of 5

3 out of 5

3.2 out of 5

More details

4 E (Gas and Electricity)

1 out of 5

4 out of 5

3 out of 5

3.1 out of 5

More details

5 EDF Energy

1 out of 5

4 out of 5

5 out of 5

2.9 out of 5

More details

6 ScottishPower

1 out of 5

4 out of 5

5 out of 5

2.9 out of 5

More details

7 Ovo Energy

1 out of 5

3 out of 5

5 out of 5

2.7 out of 5

More details

8 Octopus Energy

2 out of 5

2 out of 5

5 out of 5

2.5 out of 5

More details

9 Co-operative Energy

2 out of 5

2 out of 5

5 out of 5

2.5 out of 5

More details

10 E.ON Next

1 out of 5

3 out of 5

5 out of 5

2.5 out of 5

More details

11 Boost Power

1 out of 5

3 out of 5

5 out of 5

2.4 out of 5

More details

12 Good Energy

2 out of 5

2 out of 5

3 out of 5

2.3 out of 5

More details

13 Utility Warehouse

1 out of 5

3 out of 5

3 out of 5

2.2 out of 5

More details

14 British Gas

1 out of 5

2 out of 5

5 out of 5

1.8 out of 5

More details

15 So Energy

1 out of 5

2 out of 5

5 out of 5

1.7 out of 5

More details

16 Utilita

1 out of 5

2 out of 5

0 out of 5

1.6 out of 5

More details

Showing 5 of 16 suppliers

Suppliers that aren’t included in the table

We only give an overall customer service rating to larger suppliers. We include suppliers with over 25,000 customer accounts.

Select the supplier you want to check using the dropdown to see any customer service information we have.

Find out about switching and tariffs

There are a few other things you should think about before switching, like exit fees and whether you have the right kind of meter. Check what you need to know before you switch energy supplier.

It’s also important to understand the different tariffs on offer. Find out about the different types of energy tariff.