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Child abuse: useful organisations

This advice applies to Scotland

What is in this document

This document lists organisations which may be able to help:

  • children and young people seeking help because they have been abused
  • parents who have abused a child, fear that they might harm a child or who have been accused of abusing a child
  • anyone with concerns about the abuse or neglect of a child or young person.

Organisations for children and young people

ChildLine

ChildLine has a free, 24-hour telephone helpline for children and young people up to the age of 19 who feel they are in trouble or danger. All calls are treated confidentially, but if a child or young person discloses information which suggests a danger or threat to life, ChildLine will contact a social work department or the police. The child or young person will be informed that confidentiality has been broken and given the reasons why this has happened. Callers may need to ring a number of times before getting through. The child or young person can also email or chat online to a counsellor using ChildLine's 1-2-1 messaging service once s/he has registered on the website. The contact details are:

ChildLine (Scotland)
18 Albion Street
Glasgow
G1 1LH

Tel: 0870 336 2910
Fax: 0870 336 2911
Freephone Helpline: 0800 1111
Email: scotland@childline.org.uk

Children 1st

Children 1st offers a range of services for children, young people and their families who have been affected by physical, sexual or emotional abuse. There is a network of local support groups across the country. More information about these groups can be found on the Children 1st website at www.children1st.org.uk.

Children 1st
83 Whitehouse Loan
Edinburgh
EH9 1AT

Helpline: 08000 28 22 33
Website www.children1st.org.uk

Thinkuknow.co.uk

Thinkuknow.co.uk is a website, run by the Child Exploitation and Online Protection (CEOP) Centre, which gives advice to children about internet safety and allows them to email reports about online sexual abuse or sexual content. The website also gives advice to parents, carers and teachers about internet safety for children. The contact details are:

Thinkuknow
Child Exploitation and Online Protection Centre
33 Vauxhall Bridge Road
London
SW1V 2WG

Tel: 0370 496 7622 (available 24/7)
Website: www.thinkuknow.co.uk

The Scottish Child Law Centre

The Scottish Child Law Centre provides free legal help and advice about the law and children's rights to children, young people, parents, carers and professionals. The contact details are:

Scottish Child Law Centre
54 East Crosscauseway
Edinburgh
EH8 9HD

Adviceline: 0131 667 6333 (Mon-Fri 9.30am-4.00pm)
Freephone (for under 21s): 0800 328 8970 (landlines) or 0300 330 1421 (mobiles)
Administration: 0131 668 4400
Email: enquiries@sclc.org.uk
Legal advice email: advice@sclc.org.uk
Website: www.sclc.org.uk

Clan Childlaw

Clan Childlaw provides free legal information by telephone, email and text, on all aspects of Scots law relating to children and young people. This service is available to children and young people throughout Scotland, and professionals working with children and young people.

Clan Childlaw also provides free legal advice and representation for children and young people in Edinburgh, Midlothian, East Lothian, West Lothian, and Glasgow and the surrounding areas. The term 'surrounding areas' is not limited by local authority boundaries or post codes, but by whether travel out is feasible from Clan Childlaw offices in Edinburgh and Glasgow. Clan Childlaw will confirm the availability of the service for a geographical area on request. They represent children and young people up to the age of 18, and up to the age of 21 if they are or have been a looked after child. 

Clan Childlaw Edinburgh
Norton Park
57 Albion Road
Edinburgh
EH7 5QY

Tel: 0808 129 0522 (freephone) 
Text: 07527 566682 (texts will be charged at the normal network rate)
Email: info@clanchildlaw.org
Website: www.clanchildlaw.org
Web form: www.clanchildlaw.org/contact

Clan Childlaw Glasgow
First Floor
5 Oswald Street
Glasgow
G1 4QR

Tel: 0808 129 0522 (freephone)
Text: 07527 566682 (texts will be charged at the normal network rate)
Email: info@clanchildlaw.org
Website: www.clanchildlaw.org
Web form: www.clanchildlaw.org/contact

Organisations for parents

ParentLine Scotland

ParentLine Scotland is run by Children 1st and provides information and support to anyone in a parenting role. The helpline is staffed by trained volunteers. They can provide advice on a whole range of subjects including help for those who are at risk of abusing their children. The contact details are:

ParentLine Scotland
Helpline: 0800 028 2233 (Mon-Fri 9.00am-9.00pm)
Email: parentlinescotland@children1st.org.uk
Website: www.children1st.org.uk

British False Memory Society

British False Memory Society offers help and advice to parents and others who have been falsely accused of child sexual abuse, particularly as a result of 'false memory syndrome'. The contact details are:

British False Memory Society
Bradford on Avon
Wiltshire
BA15 1NF

Tel: 01225 868682
Fax: 01225 862251
Email: bfms@bfms.org.uk
Website: www.bfms.org.uk

General organisations

Rape Crisis Scotland

Rape Crisis Scotland provides free and confidential support and information by phone and at rape crisis centres for anyone affected by sexual violence. There is also a network of local groups which offer face-to-face support.

Rape Crisis Scotland
First Floor, Tara House
46 Bath Street
Glasgow
G2 1HG

Tel: 0141 331 4180 (Monday-Friday 9.30am-4.30pm)
Free Helpline: 08088 01 03 02 (every day between 6pm and midnight)
Minicom: 0141 353 3091
Fax: 0141 332 2168
For support by email: support@rapecrisisscotland.org.uk
General Email: info@rapecrisisscotland.org.uk
Website: www.rapecrisisscotland.org.uk

NSPCC

The NSPCC helpline provides advice and information to adults concerned about a child. The helpline is available 24 hours a day every day and NSPCC counsellors can provide callers with support and also take action on their behalf. There is also an online form to report concerns about a child. The contact details are:

National Society for the Prevention of Cruelty to Children
42 Curtain Road
London
EC2A 3NH

Tel: 020 7825 2500
Helpline: 0808 800 5000
Textphone: 0800 056 0566
Helpline fax: 020 7825 2750
E-mail: help@nspcc.org.uk
Website: www.nspcc.org.uk

NSPCC National Child Trafficking Advice Centre (CTAC)

The NSPCC National Child Trafficking Advice Centre (CTAC) provides support to professionals working with children or young people, who may have been trafficked or are at risk of trafficking. The contact details are:

NSPCC National Child Trafficking Advice Centre (CTAC)
Tel: 0808 800 5000 (Monday to Friday from 9.30am to 4.30pm)
Email: help@nspcc.org.uk
Website: www.nspcc.org.uk

Csethesigns.scot

The website www.csethesigns.scot has been set up by the Scottish Government to tackle child sexual exploitation. It provides information and advice for young people and for parents about how to spot the warning signs and symptoms, common myths and practical advice for staying safe online and offline.

Organisations for adults who experienced childhood abuse

Future Pathways

Future Pathways has been set up to allow survivors of in-care abuse in Scotland to access services that they need. Each individual survivor can access the services most appropriate to them. This could include counselling and psychological support, access to records, and services to support work, training and educational needs. Future Pathways is funded by the Scottish Government and run by a group of organisations, including the Mental Health Foundation, Health in Mind, Penumbra and Glasgow City Health and Social Care Partnership. Future Pathways replaced the In Care Survivor Support Fund (ICSSF), which in turn replaced the In Care Survivors Service Scotland (ICSSS) run by Open Secret.

Future Pathways
Survivor Telephone: 0808 164 2005 (Monday to Friday 10.00am to 6.00pm)
Email: registration@futurepathways.co.uk
Website: www.future-pathways.co.uk 

National Association for People Abused in Childhood (NAPAC)

The National Association for People Abused in Childhood (NAPAC) is an organisation which can provide advice to an adult who has been abused in childhood. It can refer a survivor to local counselling, support and help groups, and also has its own support line.

National Association for People Abused in Childhood (NAPAC)
Herald House
Off Bunhill Row
15 Lamb’s Passage
London
EC1Y 8TQ

Support line: 0808 801 0331 (Monday to Thursday 10am -9pm, Friday 10am-6pm. This number is free from landlines and mobiles but will not show on a phone bill)
Email: Contact form on website
Website: https://napac.org.uk

NSPCC abuse inquiry helplines

The NSPCC provides a dedicated helpline service for people who want to report historic childhood abuse to an abuse inquiry. The list of abuse inquiries and contact details can be found on the NSPCC website at www.nspcc.org.uk.

Speak Out Scotland

Speak Out Scotland provides a support service for male survivors of childhood sexual abuse in Glasgow and the surrounding area. The service is closed to men who have a history of sexual offending. They can offer face-to-face (and occasionally telephone) counselling.

Speak Out Scotland (S.O.S.)
Suite 1/2
15 North Claremont Street
Glasgow
G3 7NR

Tel: 0141 332 9326
Email: info@speakoutscotland.org
Website: www.speakoutscotland.org

Stop It Now! UK & Ireland

Stop It Now! Scotland offers a wide range of services to the public and professionals aimed both at the prevention of child sexual abuse and support for those affected. Their Scotland office can be contacted on 0131 556 3535 during office hours and by email at scotland@stopitnow.org.uk.

Stop It Now! UK & Ireland
Helpline: 0808 100 0900 (freephone)
Helpline email: help@stopitnow.org.uk
Website: www.stopitnow.org.uk

SurvivorsUK

SurvivorsUK provide information, support and counselling for male victims/survivors of rape and sexual abuse, as well as their family and friends.

Survivors UK
11 Sovereign Close
London
E1W 3HW

Text-based helpline: 020 3322 1860 (Monday to Friday from 10.30am to 9pm; Saturday and Sunday 10am to 6pm)
WhatsApp-based helpline: 07491 816064
Office tel: 020 3598 3898 (Monday to Friday from 9.30am to 5pm)
Email: info@survivorsuk.org
Website: www.survivorsuk.org

Trauma Counselling Line Scotland

Trauma Counselling Line Scotland (TCLS) provides confidential telephone counselling to any adult who was abused in childhood. The contact details are:

Trauma Counselling Line Scotland
Tel: 08088 020 406 (freephone) (Monday to Wednesday 5.00pm to 8.00pm, Thursday and Friday 9.00am to 2.00pm). You can leave a message at all other times. 
Email: contactus@health-in-mind.org.uk or contact form on the website
Website: www.health-in-mind.org.uk/services/counselling/tcls.html

Victim Support Scotland

Victim Support Scotland provides support and information services to victims and witnesses of crime in Scotland.

Victim Support Scotland
15/23 Hardwell Close
Edinburgh
EH8 9RX

Tel: 0131 668 4486
Scottish Helpline: 0345 603 9213 (Monday to Friday 8.00am to 8.00pm)
UK Supportline: 0808 168 9111 (Weeknights 8.00pm to 8.00am; Weekends Saturday 5.00pm to Monday 8.00am)
Fax: 0131 662 5400
Email: info@victimsupportsco.org.uk
Website: www.victimsupportsco.org.uk

Wellbeing Scotland

Wellbeing Scotland are a voluntary organisation with services across Scotland, providing a range of holistic services for individuals (both children and adults) and families whose life experiences have impacted negatively on their wellbeing. These include therapeutic services specialising in abuse and trauma work.

Wellbeing Scotland
98 Thornhill Road
Falkirk
FK2 7AB

Helpline: 0800 121 6027 (Monday to Friday 9.00am to 11.00am)
Office tel: 01324 630 100
Email: info@wellbeingscotland.org
Website: www.wellbeingscotland.org

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