Care homes

This advice applies to Scotland. See advice for See advice for England, See advice for Northern Ireland, See advice for Wales

This information applies to Scotland only

Help from Care Information Scotland

Care Information Scotland can help with:

  • deciding whether moving into a care home is the right choice for you

  • paying for a care home

  • help you can get from your local council and the NHS to pay for a care home

  • arranging and paying for care yourself

  • finding a care home

  • living in a care home

  • what to do if your care home closes.

Care Information Scotland

Helpline: 0800 011 3200 (Monday to Friday 9am to 5pm)


Mediation for disputes about care

If there is a dispute regarding the care and wellbeing of an older relative you might find it helpful to get help from a mediation service. Scottish Mediation have a specific service for helping to sort out problems of older people and care.

You might have to pay for mediation, depending on the provider.

If you can't afford it, you might be able to get legal aid to help with some of the costs. You should look for a mediator who does legal aid work.

Scottish Mediation

18 York Place



Tel: 0131 556 1221

Helpline: 0131 556 8118



Age Scotland

Age Scotland can give you advice on care homes. Call 0800 12 44 222 Monday to Friday, 9am-5pm. Calls are free.