Settling out of court
Before taking a trader to court, you should try and resolve the disagreement in other ways, by using alternative dispute resolution such as arbitration. Find out about your options here.
How alternative dispute resolution (ADR) may help solve a consumer problem, a description of the main types ADR schemes and how to use them
How to apply for arbitration relating to a dispute, how an arbitrator decides the outcome, what happens after the decision, and who pays for the costs of arbitration.