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• Getting your broken boiler repaired or replaced

  Check whether you need to get your broken boiler repaired or replaced. Check if you can fix the problem yourself or what financial help is available for a new boiler

• Getting travel insurance

  What you need to think about before you take out a travel insurance policy

• If a company stops trading or goes out of business

  Claim money owed to you when a trader goes out of business, including checking whether they’ve gone out of business

• Misled by a debt management plan provider

  How to complain about a debt management plan provider if they have misled you in their marketing, advertising or promotion, or made other misleading claims

• What to bring to a bureau

  Information and paperwork that you should take with you when you visit a Citizens Advice Bureau in Scotland to help the adviser deal with your case more efficiently

• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange

• Home insurance for flooding

  Information on finding home insurance in flooding areas