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  • Getting a smart meter installed

    What smart meters are, when you can get one installed, whether you can refuse a smart meter, smart meter specifications and how to save money with a smart meter

  • Get help with faulty solid wall insulation

    If you got faulty solid wall insulation from the Energy Company Obligation (ECO) or Great British Insulation Scheme (GBIS), check if you can get it fixed for free

  • Get help if you use oil, LPG, coal or wood to heat your home

    If you use oil, wood, liquefied petroleum gas (LPG), biomass or coal to heat your home, you might be able to get help to pay your bills

  • Deciding if a heat pump is right for you

    Find out if a heat pump is right for you and your home. Compare air source heat pumps and ground source heat pumps. Know how to get financial help like the BUS

  • Get compensation if you have a power cut

    How to claim compensation if your gas or electricity supply is interrupted, when you're entitled to compensation, how much you'll get

  • Buying a home

    Information on buying a house including information on choosing a solicitor or conveyancer, making an offer, mortgages, surveys, home reports and help to buy schemes for first time buyers

  • If there’s a problem with your heat network

    Check who to contact and how to complain to your heat network supplier. Check when to complain to the Energy Ombudsman, and where to get more help.

  • Moving home

    Overview and content list for help moving home with your energy services. Find out who your supplier is and getting your new home connected to a supplier.