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• If you're worried your home isn't fire safe

  Information on what to do if you are worried your home isn't fire safe and the safety standards required for all homes in Scotland

• Problems with your Green Deal energy efficient home improvements

  Find out about Green Deal funding and how to check whether you have it and if you were mis-sold

• Letting agents

  Information about the responsibilities of letting agents in Scotland to register and comply with the code of practice and where and how to complain if they don't

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Credit agreements and creditors

  Consumer template letters for credit agreements and creditors. Use our template letters for help writing a letter for credit agreements or creditors.

• Something's gone wrong with a purchase

  Information for if something's gone wrong with a purchase. Get help if you're a consumer who's had an issue with a purchase you've made and need advice.

• Problems with delivery

  Template letters for consumers if you have problems with delivery. Use our template letters to write if you're having a problem with a delivery service.

• Holidays

  Template letters for consumers with holiday problems. If you've had problems with your holiday, use our template letters to complain or ask for a refund.

• Faulty goods

  Consumer template letters for faulty goods. Use our template letters if you need to write about an issue with faulty goods to a supplier.

• Money jargon A-Z

  Glossary of useful terms in personal finance