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• Buying a home

  Information on buying a house including information on choosing a solicitor or conveyancer, making an offer, mortgages, surveys, home reports and help to buy schemes for first time buyers

• Letter to complain about a holiday

  Use this letter to complain about a package holiday and ask for compensation

• Letter to complain to an energy supplier

  Use this template letter to complain to your energy supplier - fill it in, download it and send it to your supplier

• Public sewerage

  Getting connected to the public sewage system, and finding out who is responsible for maintenance and  improvements to your system and for dealing with problems such as blockages, flooding and smells

• Septic tanks

  Buying and registering a septic tank, how septic tanks work, and information on desludging and problems such as blockages, overflows and leaks

• Water meters

  Deciding whether to install a water meter, how to get a meter, and the costs and charges involved

• Buying or repairing a car

  Information about buying or repairing a car. Get help if you have problems with a used car or repairing a car, if the car you bought is hire purchase and more

• Insurance claims

  Overview and content list for insurance claims. Read our advice about making a claim on your insurance and when an insurer approaches you to settle a claim

• Types of insurance

  Overview and content list for types of insurance. Read advice about the different types of insurance, including building, travel and vehicle insurance

• Common scams

  The most common scams used to deceive people and con them out of money