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• Paying for water and sewerage in Scotland

  An overview of how water and sewerage charges are collected through metered or non-metered supplies, or on a mobile home site

• Illness insurance

  Types of illness insurance available, some of the benefits they provide and what you need to think about before taking out one of these types of policy

• Looking after pets

  Your responsibilities when looking after a pet and where to get help if you need

• Help with travel costs

  Check if you can get concessionary or free travel on public transport and how to get concessionary fares

• Vehicle insurance

  Overview and content list for car insurance. Get help and advice about vehicle insurance, including getting the insurance and help when claiming.

• Travel insurance

  Overview and content list for travel insurance. Get help on getting travel insurance, making a claim, accidents when travelling and problems with your claim

• Letter to end contract due to poor work and 'lost faith'

  Use this letter if you want to cancel a contract with a trader due to poor work and 'lost faith

• Letter to complain about misdescribed goods bought from a private seller

  Use this template letter to complain about something you bought from a private seller

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent

• Find an approved garage

  Find UK Garages approved by the Motor Industry Code of Practice for Service and Repair