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• Help with travel costs

  Check if you can get concessionary or free travel on public transport and how to get concessionary fares

• Complaining about an event

  Find out when you can complain if an event wasn't what you expected or were refused admission

• Looking after pets

  Your responsibilities when looking after a pet and where to get help if you need

• Vehicle insurance

  Overview and content list for car insurance. Get help and advice about vehicle insurance, including getting the insurance and help when claiming

• Illness insurance

  Types of illness insurance available, some of the benefits they provide and what you need to think about before taking out one of these types of policy

• Check if something might be a scam

  What to look for when identifying a scam, and how to protect yourself from being scammed

• Letter to complain about misdescribed goods bought from a private seller

  Use this template letter to complain about something you bought from a private seller

• Letter to end contract due to poor work and 'lost faith'

  Use this letter if you want to cancel a contract with a trader due to poor work and 'lost faith

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent

• Critical illness insurance

  Information on critical illness insurance, what it covers, factors to consider before taking out critical illness insurance and how to buy an insurance policy