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• Insurance

  Insurance Insurance claims Problems with insurance policies Types of insurance Cancelling an insurance policy

• Buying a home

  Information on buying a house including information on choosing a solicitor or conveyancer, making an offer, mortgages, surveys, home reports and help to buy schemes for first time buyers

• Home improvements

  Information about home improvements. Read our advice before you get work done on your home, problems with building work and cancelling planned work

• Post and parcels

  Check how to claim compensation or complain about a problem with your post. You can also find out collection and delivery times and how to stop junk mail

• Holidays and transport

  Find out about holiday and travel cancellations and compensation. Get information on claiming compensation or getting a refund for cancelled or delayed travel

• Event tickets

  Event tickets Buying event tickets safely online Complaining about an event Getting a refund on an event ticket Illegal ticketing websites

• Letter to complain about a holiday

  Use this letter to complain about a package holiday and ask for compensation

• Letter to complain to an energy supplier

  Use this template letter to complain to your energy supplier - fill it in, download it and send it to your supplier