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• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• If there’s a problem with your heat network

  Check who to contact and how to complain to your heat network supplier. Check when to complain to the Energy Ombudsman, and where to get more help

• Claiming compensation if you were forced to have a prepayment meter

  Find out if you can claim compensation if your energy supplier forced you onto a prepayment meter between 1 January 2022 and 31 January 2023

• Public sector equality duty - taking legal action

  Things to think about when taking legal action against a public authority for failing to meet the public sector equality duty, covering judicial review, time limits and remedies

• Rent arrears and other debts in student housing

  Information on what can happen if debts such as rent arrears are not paid to a student housing provider

• What to do if you don't get your maternity rights

  Know how to negotiate to get your maternity rights at work - or how to use the employment tribunal to win compensation if your employer refuses to follow the law

• Dealing with Council Tax arrears

  What happens when you miss a council tax payment, and how to negotiate with your council to pay what you owe in smaller amounts

• Get help with private renting costs

  Find out how much it costs to start renting from a private landlord or letting agent and make sure you get all the benefits and payments you're entitled