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• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit.

• Pensions - income drawdown

  What income drawdown (pension withdrawal) means, how it works and who it's suitable

• Children who are looked after by the local authority

  A definition of children in need and information on the services which local authorities must provide

• Contact us about a Universal Credit application

  Get help making a new claim for Universal Credit, from the making the application through to getting your first correct payment.

• You can't afford to top up your prepayment meter

  Ways you can make your prepayment meter more affordable, and how to get gas or electricity urgently if you've run out of credit

• Children who need local authority services

  A definition of children in need and information on the services which local authorities must provide

• Problems with your payment

  Overview and content list for problems with your payment. Get help appealing if you're having problems with your universal credit payments.

• Use our British Sign Language service to help you apply for Universal Credit

  You can use our British Sign Language (BSL) video service if you need help or advice with applying for Universal Credit and the early stages of your claim.

• Tenancy agreements

  Find out about tenancy agreements and what they should have in them as well as information a tenant must be given and about sham tenancies and unfair tenancy agreements

• Information for prisoners and their families

  Information on practical arrangements to make before going into and leaving prison, communication and other organisations offering advice