Search

• If you're from Ukraine and your visa is ending

  Check if you can extend or switch your visa, and what to do if you can’t.

• Ending a relationship when you're living together

  Information on financial arrangements, children and housing rights when a living-together relationship ends, including process of family mediation

• Switching energy supplier or tariff if you’re renting

  Find out if you can switch supplier and whether you need to ask your landlord

• If you haven’t received an accurate energy bill in a while

  What to do if you haven't received an energy bill, how much of your next bill you'll have to pay, explains the 'back billing principle', what to do if you can't pay the bill.

• Boundary and garden disputes

  Advice for neighbour disputes around boundaries, walls, fences, shared gardens, hedges, trees and weeds

• If your post or parcel has been lost, damaged or delayed

  Check if you can get compensation and how to make a complaint. Find out what to do if an important document was lost in the post or if your parcel was stolen

• Payday loans - reasons to complain about your lender

  What you can complain about if your payday lender doesn’t follow the Good Practice Customer Charter rules

• Request to write off a debt - letter

  Letter for when you can't make an offer of repayment and your circumstances are not going to improve.

• If your energy supplier has increased your direct debit payments

  Why your payments may go up, checking your payments are correct, agreeing new monthly payments.

• Buying a used car

  What checks to make when buying a used car, how to negotiate a deal, different payment options