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• Check Royal Mail collection and delivery times

  Check when Royal Mail will collect and deliver your post and what you can do if there’s a delay

• How to appeal if Scottish Water refuses to connect you

  How to appeal if Scottish water refuses to connect you to the main water or sewage systems

• Buying insurance for your mobile phone

  Deciding whether to insure your mobile phone and the different types of insurance you can get for your mobile phone

• Compare energy suppliers' customer service

  Don’t switch before you compare customer services. Large energy companies ranked by number of complaints, wait times and commitments. Check your supplier

• Lost, found and uncollected goods

  Explains when goods are uncollected or abandoned and what to do about unsolicited goods

• Check how much a call will cost

  How much you might have to pay for calls that are outside of your free calls or minutes

• Problems with your energy bill

  Information about problems with your energy bills. Check if you're responsible for paying, if you haven't had an accurate bill and if the price increased

• Your business's energy supply

  Get help with your small business's energy supply. Information about dealing with your bills, switching your supplier and what to do when you move premises