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• Check Royal Mail collection and delivery times

  Check when Royal Mail will collect and deliver your post and what you can do if there’s a delay

• How to appeal if Scottish Water refuses to connect you

  How to appeal if Scottish water refuses to connect you to the main water or sewage systems

• Compare energy suppliers' customer service

  Don’t switch before you compare customer services. Large energy companies ranked by number of complaints, wait times and commitments. Check your supplier

• Buying insurance for your mobile phone

  Deciding whether to insure your mobile phone and the different types of insurance you can get for your mobile phone

• Lost, found and uncollected goods

  Explains when goods are uncollected or abandoned and what to do about unsolicited goods

• Check how much a call will cost

  How much you might have to pay for calls that are outside of your free calls or minutes

• Problems with energy efficiency at home

  Problems with energy efficiency at home Problems with your Green Deal energy efficient home improvements How to complain about your Green Deal energy efficient home improvements HELMS (Home Energy

• Problems with your energy bill

  Information about problems with your energy bills. Check if you're responsible for paying, if you haven't had an accurate bill and if the price increased