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• You can't afford to top up your prepayment meter

  Ways you can make your prepayment meter more affordable, and how to get gas or electricity urgently if you've run out of credit

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit.

• Contact us about a Universal Credit application

  Get help making a new claim for Universal Credit, from the making the application through to getting your first correct payment.

• Children, young people and parenting

  Overview and content list for children and young people. Find out about child maintenance, protecting children and local council support.

• Problems with your payment

  Overview and content list for problems with your payment. Get help appealing if you're having problems with your universal credit payments.

• Information for prisoners and their families

  Information on practical arrangements to make before going into and leaving prison, communication and other organisations offering advice

• Dealing with problems at school

  Information providing general guidance for coping with problems at school and outlining some situations which commonly arise

• Use our British Sign Language service to help you apply for Universal Credit

  You can use our British Sign Language (BSL) video service if you need help or advice with applying for Universal Credit and the early stages of your claim.