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• Challenging a JSA decision - mandatory reconsideration

  What to do if you've been refused JSA or had your JSA reduced. The arguments you can use to challenge a JSA decision and the evidence you'll need

• Parking tickets on private land

  When you can be issued with a parking ticket for parking on private land or in a privately-owned car park and what to do if you receive a ticket

• The council says you've had a Housing Benefit overpayment

  Check if you’ve been overpaid Housing Benefit and find out how to challenge an overpayment

• Complaining about the public sector equality duty

  How to use the public sector equality duty to challenge policies or decisions of a public authority which you think discriminate or put you at a disadvantage

• Must public authorities always comply with the public sector equality duty?

  Find out when public authorities don't have to comply with the public sector equality duty, covering judicial and immigration functions and age exceptions

• Disability discrimination and energy suppliers

  Check if your energy supplier has discriminated against you if you’re disabled and what reasonable adjustments they should make so you can use their services

• Getting a visa for your adult family member to join you in the UK

  Check who can apply for a visa as an adult dependant, including the rules about your income

• Complaining about benefits services

  Complaining about benefits services. You should consider complaining if the people dealing with your benefits claim or issue have handled it badly