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• If you think you’ve been charged too much for your energy

  Do you think you've been overcharged for gas or electricity? Reasons why your energy bill amount might be higher than normal and what you can do about

• How to complain about Home Energy and Lifestyle Management Ltd (HELMS)

  How to complain about a Green Deal loan and green home improvements if you were sold them by Home Energy and Lifestyle Management Ltd (HELMS

• Claiming compensation if you were forced to have a prepayment meter

  Find out if you can claim compensation if your energy supplier forced you onto a prepayment meter between 1 January 2022 and 31 January 2023

• How to complain about your Green Deal energy efficient home improvements

  Find out how to complain if you're not happy with Green Deal energy efficiency measures you've been sold

• Get help if you use oil, LPG, coal or wood to heat your home

  If you use oil, wood, liquefied petroleum gas (LPG), biomass or coal to heat your home, you might be able to get help to pay your bills

• Check if your business is a microbusiness or a small business

  We provide official energy advice for microbusinesses and small businesses. Check our guidance to find out if your business is a microbusiness or a small business