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• Letter to complain about energy back-billing

  Use this template letter to complain if your energy supplier is trying to bill you for energy you shouldn't have to pay for - back-billing complaint

• Switching your business to a new energy supplier

  How to switch your business energy supplier and what to do if you have problems with an energy broker.

• Your energy supplier has gone bust

  What happens if your gas or electricity supplier stops trading, and what you should do next

• If you didn’t agree to switch energy supplier

  What you should do if you're switched without your permission, what your rights are and where to get extra help

• Letter to complain about energy mis-selling

  Use this template letter to complain if you've been pressured into signing an energy contract when you didn't want to

• Letter for repaying debt to your energy supplier

  Use this template letter to help you write to your supplier and ask to pay your debt back in small payments

• Check if you’re responsible for paying an energy bill

  Find out if you’re responsible for paying an energy bill. You usually have to pay for any gas or electricity you’ve used even if you haven’t signed a contract.

• Contacting your energy supplier about a problem

  How to complain to your energy supplier, when to complain to the Energy Ombudsman, and where to get more help with your complaint.