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• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Deciding if citizenship is right for you

  Check what rights you get from British citizenship and if it’s right for you

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Letting agents

  Information about the responsibilities of letting agents in Scotland to register and comply with the code of practice and where and how to complain if they don't

• Challenging human rights breaches

  Advice about how to challenge human rights breaches in Scotland. Includes information on raising complaints and taking court action

• Ending a hire purchase or a conditional sale agreement - letter

  Letter to end a hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more

• Getting a smart meter installed

  What smart meters are, when you can get one installed, whether you can refuse a smart meter, smart meter specifications and how to save money with a smart meter

• How to claim Housing Benefit

  How to claim Housing Benefit, including if you can backdate your claim. How to claim a Discretionary Housing Payment too

• Your notice period during redundancy

  Find out what notice pay you get and how long your contractual or statutory notice period should be, including if you get garden leave or pay in lieu of notice