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• If you think your ESA decision is wrong - mandatory reconsideration

  How to challenge a decision about your ESA, what is mandatory reconsideration, what to put in your letter, what to do if you miss the deadline, how to appeal

• Help with the simple procedure claim form

  Get step-by-step help with the simple procedure claim form. Take someone to court in Scotland using this simple procedure guidance

• Challenging human rights breaches

  Advice about how to challenge human rights breaches in Scotland. Includes information on raising complaints and taking court action

• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Finding a home to rent

  Help with finding accommodation to rent and information about accommodation and letting agencies and deposits and premiums

• Letting agents

  Information about the responsibilities of letting agents in Scotland to register and comply with the code of practice and where and how to complain if they don't

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Ending a hire purchase or a conditional sale agreement - letter

  Letter to end a hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more

• Your notice period during redundancy

  Find out what notice pay you get and how long your contractual or statutory notice period should be, including if you get garden leave or pay in lieu of notice