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• Get ready to fill in the work capability form for Universal Credit

  Find out what to do before you fill in the WCA50 form, so you can give the information you need

• Immigration

  Get advice on moving to and staying in the UK, including dealing with visas

• Your energy supplier has gone bust

  What happens if your gas or electricity supplier stops trading, and what you should do next

• Letter to get a loan fee refunded when the loan hasn't been received

  Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months

• Payday loans

  How payday loans work, including continuous payment authority, stopping payments, extending the loan and alternatives to payday loans

• Workplace pensions

  Types of pensions provided by employers including occupational, personal and stakeholder pensions and what happens when you change jobs

• Complaints about water and sewerage services

  How to complain about water and sewerage services supplied either by Scottish Water or by a private contractor

• Before you claim

  Before going through the process of claiming you should check if you can get child benefit. Read our advice on who is eligible for child benefit payments.